Distance Sales Agreement
1. Parties
This Distance Sales Agreement has been concluded electronically between the SELLER, whose details are given below, and the BUYER who places an order through the website www.qualiss.com.tr.
SELLER:
Trade Name: H2E Sağlık Kozmetik ve Gıda Ürünleri İthalat İhracat Ticaret Limited Şirketi
Brand: Qualiss
Address: Kemalpaşa Mahallesi 138. Sk. No:3 Menderes/İZMİR
Tax Office: Menderes
Tax Number: 4542052840
Phone: 5336047787
E-mail: info@qualiss.com.tr
BUYER:
Name Surname / Title: Buyer information specified during the order
Address: Delivery/billing address specified during the order
Phone: Phone number specified during the order
E-mail: E-mail address specified during the order
2. Subject
The subject of this agreement is to determine the rights and obligations of the parties regarding the sale and delivery of the products that the BUYER orders electronically through the SELLER’s website www.qualiss.com.tr.
3. Product Subject to the Agreement
The product name, quantity, sales price, total price including VAT, shipping fee, payment method, and delivery information are included in the order summary and on the invoice.
The BUYER acknowledges that, before confirming the order, they have been informed about the basic characteristics of the product, the sales price, the payment method, delivery information, the right of withdrawal, and other preliminary information conditions.
4. Payment
The BUYER pays the order amount using the payment methods offered on www.qualiss.com.tr.
Payments made by credit card and debit card are carried out through the PayTR secure payment infrastructure. Card information is not viewed or stored by the SELLER.
The order is not processed until payment confirmation is received.
5. Delivery
The product is shipped to the delivery address specified by the BUYER during the order.
Delivery is made through a contracted shipping company. The delivery time may vary depending on the product’s stock status, the delivery address, and the operational conditions of the shipping company.
The SELLER agrees to deliver the ordered product within the legal time limits.
6. Invoice
The invoice for the order is issued according to the information provided by the BUYER during the order. The invoice may be sent electronically as an e-archive/e-invoice.
The BUYER is responsible for providing the invoice information accurately and completely.
7. Right of Withdrawal
For products purchased under distance sales, the BUYER may exercise the right of withdrawal within 14 days from the date the product is received, without giving any reason.
To exercise the right of withdrawal, the BUYER must notify the SELLER in writing or by means of a durable medium within the 14-day period.
For withdrawal notice:
E-mail: info@qualiss.com.tr
Order cancellation: Before the product is shipped, the BUYER may cancel the order, including orders placed as a guest, by notifying info@qualiss.com.tr with the order number or by calling 5336047787. The price of a canceled order is refunded to the method by which the payment was made.
8. Cases in Which the Right of Withdrawal Cannot Be Exercised
The right of withdrawal cannot be exercised for the following products:
– Products prepared according to the consumer’s wishes or personal needs
– Products that spoil quickly or may expire
– Products whose packaging, tape, seal, or protective elements have been opened after delivery and that are not suitable for return for health/hygiene reasons
– Products that, after delivery, are mixed with other products and by their nature cannot be separated
– Products that have been used, opened, or damaged, or whose suitability for resale no longer exists
For food supplements, food, and products with hygiene sensitivity, returns under the right of withdrawal may not be accepted if the product packaging is opened, the security tape is broken, or the product is used.
However, the BUYER’s legal rights are reserved if the product has been sent defective, damaged, wrong, or incomplete.
9. Return Process
The product to be returned under the right of withdrawal must meet the following conditions:
– Not having been used
– Having unopened packaging
– Being in a condition suitable for resale
– Being sent together with all accessories, documents, and any gifts
These conditions are required.
After the return request is approved, the product must be sent via the shipping company specified by the SELLER.
After determining that the returned product complies with the conditions of the right of withdrawal, the SELLER refunds the product price, within the period required by legislation, by the method with which the BUYER made the payment.
10. Defective, Damaged, or Wrong Product
If the BUYER determines that the product received is damaged, defective, wrong, or incomplete, the BUYER must notify the SELLER as soon as possible.
In this case, images of the product and the shipping package may be requested from the BUYER.
The BUYER’s legal rights are reserved in the case of defective, damaged, or wrong products.
11. Damage During Shipping
It is recommended that the BUYER check the shipping package at the time of delivery. If the package is crushed, torn, leaking, or visibly damaged, having the courier prepare a report allows the return and damage process to be carried out faster.
The absence of a report does not eliminate the BUYER’s legal rights regarding defective products.
12. General Provisions
The BUYER acknowledges that, before placing an order through www.qualiss.com.tr, they have been informed about the basic characteristics of the product, the sales price, payment and delivery conditions, the right of withdrawal, and return conditions.
If the SELLER cannot deliver the ordered product due to force majeure or necessary circumstances arising from shipping/supply processes, the SELLER informs the BUYER. In this case, the BUYER may request cancellation of the order or, if available, the shipment of an equivalent product.
13. Resolution of Disputes
In disputes that may arise from this agreement, Consumer Arbitration Committees and Consumer Courts are competent within the monetary limits specified in the legislation.
14. Entry into Force
By confirming their order on www.qualiss.com.tr, the BUYER declares that they have read, understood, and electronically accepted this Distance Sales Agreement.