Personal Data Protection Law Clarification Text
This Clarification Text has been prepared under Personal Data Protection Law No. 6698 to inform you about the processing of your personal data by H2E Sağlık Kozmetik ve Gıda Ürünleri İthalat İhracat Ticaret Limited Şirketi.
1. Data Controller
Your personal data is processed by the data controller whose details are given below:
Trade Name: H2E Sağlık Kozmetik ve Gıda Ürünleri İthalat İhracat Ticaret Limited Şirketi
Brand: Qualiss
Address: Kemalpaşa Mahallesi 138. Sk. No:3 Menderes/İZMİR
Tax Office: Menderes
Tax Number: 4542052840
Phone: 5336047787
E-mail: info@qualiss.com.tr
2. Personal Data Processed
If you create a membership, place an order, fill out a contact form, or contact customer service through the website www.qualiss.com.tr, the following personal data of yours may be processed:
Identity Information:
Name, surname, invoice information
Contact Information:
Phone number, e-mail address, delivery and billing address
Customer Transaction Information:
Order information, product information, return/exchange requests, invoice information, customer request and complaint records
Financial Transaction Information:
Payment status, transaction result, refund information
Transaction Security Information:
IP address, log records, cookie records, site usage information
Marketing Information:
Campaign and commercial message preferences, if you have given your explicit consent
3. Purposes of Processing Personal Data
Your personal data is processed for the following purposes:
– Creating and managing your membership account
– Carrying out order processes
– Preparing, shipping, and delivering products
– Carrying out payment processes
– Carrying out invoicing and accounting transactions
– Carrying out return, exchange, and right of withdrawal processes
– Responding to customer support requests
– Providing after-sales services
– Fulfilling legal obligations
– Ensuring site security
– Preventing fraud and misuse
– Improving service quality
– Sending campaigns, discounts, and commercial electronic messages if you have given your explicit consent
4. Legal Grounds for Processing Personal Data
Your personal data is processed on the basis of the following legal grounds set out in the KVKK:
– Being directly related to the establishment or performance of a contract
– The data controller’s fulfillment of its legal obligation
– Data processing being mandatory for the establishment, exercise, or protection of a right
– The legitimate interests of the data controller, provided that the fundamental rights and freedoms of the data subject are not harmed
– Your explicit consent
5. Parties to Whom Personal Data Is Transferred
Your personal data may be shared with the following parties, limited to the purposes of processing:
– Shipping and logistics companies
– Payment service providers
– Banks
– E-invoice and e-archive service providers
– Accounting and financial advisory service providers
– Technical infrastructure, software, hosting, and security service providers
– SMS, e-mail, and communication service providers
– Authorized public institutions and organizations
– Legal advisors and auditors
6. Payment Information
Your credit card information is not viewed or stored by Qualiss. Payment transactions are carried out through the PayTR secure payment infrastructure. Card data is processed only by the payment service provider and the relevant bank.
7. Transfer Abroad
Your personal data may be processed on the systems of service providers with overseas connections because of the technical infrastructure, e-mail, hosting, analytics, or marketing services used.
In this context, where a transfer abroad is required, the necessary legal conditions are met in accordance with the KVKK, and your explicit consent is obtained when necessary.
8. Method of Collecting Personal Data
Your personal data,
– Website
– Membership form
– Order form
– Contact form
– Cookies
– E-mail correspondence
– Phone calls
– Shipping, payment, and invoicing systems
is collected electronically through the channels listed above.
9. Retention Period of Personal Data
Your personal data is retained for as long as the purposes of processing require and for the statutory retention periods set out in the relevant legislation. When the period expires, personal data is deleted, destroyed, or anonymized.
10. Your Rights Under the KVKK
Under the KVKK, you have the following rights:
– To learn whether your personal data is being processed
– To request information about it if your personal data has been processed
– To learn the purpose of processing and whether it is used in accordance with that purpose
– To know the third parties to whom it is transferred, domestically or abroad
– To request correction if it has been processed incompletely or incorrectly
– To request deletion or destruction if the legal conditions have been met
– To request that the correction, deletion, or destruction operations be notified to the third parties to whom the data was transferred
– To object to the emergence of a result against you through analysis exclusively by automated systems
– To request compensation for the damage if you suffer harm due to unlawful processing
11. Application Method
You can submit your requests under the KVKK to us through the following channels:
E-mail: info@qualiss.com.tr
Your applications are concluded as soon as possible according to the nature of the request, and in any case within the legal time limits.